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Help with downloading and printing files

This page provides information for users needing assistance to display, download, save or print documents linked to this website. This website may contain some or all of the following types of documents:

	Portable document format files (.pdf)
	Microsoft Word files (.doc)
	Microsoft Powerpoint (.ppt)
	Microsoft Excel (.xls)

Adobe PDF files (.pdf)

This website uses Adobe Acrobat PDF files as a means to distribute publications and other information. To view and print a PDF file, you will need to have the Adobe Acrobat Reader software installed.

Acrobat Reader is available free from Adobe.
Download Adobe Acrobat Reader

Throughout this website, all Adobe Acrobat documents are marked with this icon . The file sizes are shown next to the titles to help you estimate download time. Unless you have a very fast connection, you should assume approximately one kB per second download time.

If your PDF file is displaying incorrectly, try upgrading your version of Acrobat Reader by downloading it again from the Adobe website (see above).

Opening a PDF

The PDF file will open within a new browser window once you've clicked on its link. However, for a more trouble-free way of accessing the file, right-click the link to save it to your hard drive. You can then open it again later without going online to find it, and it prints more effectively!

Downloading and saving a PDF document

To download and save a PDF file:

Right-click on the PDF link.
Select the 'Save Target As...' in Internet Explorer or select 'Save Link As...' in Netscape Navigator.
Select 'Save' and note where you are saving the file.
Note: You may wish to rename the file to better indicate its content.
Quit your browser.
Open the PDF from your computer.

Printing a PDF document

To print a PDF document on your local printer:

Download and Save the PDF file to your hard drive.
Quit your browser and double-click the PDF to open it.
From the Acrobat Reader toolbar select File > Print.
Note: Do not 'Print' our PDFs from the right click option within MS Internet Explorer web browser.

Copy and paste

If you wish to copy information from a PDF into another document:

Download and Save the PDF file to your computer.
Quit your browser and open the PDF from your hard drive.
From the Acrobat Reader toolbar select the Text select tool
Highlight the text you want to copy (click and drag the mouse over the area)
Select Edit on the Acrobat toolbar and then Copy from the menu
Open a Word document (or other word processor program) and select the Paste button in that program.
To copy the entire PDF to a word processor ensure View > Continuous is checked, then from the Edit menu choose Select All.
Note: The document's formatting may be lost after pasting into a word processor.

Blank pages

Internet Explorer: If you attempt to view a PDF file in your Internet Explorer browser, and the window is blank, it may be because IE's security settings are not allowing Acrobat Reader to open the file. Select 'Internet Options...' from the Tools menu and select the 'Security' tab. If the security level of the 'Internet' content zone is set to 'High', set it to 'Medium' and press OK.

Use the Acrobat Reader support knowledgebase to troubleshoot any issues arising in the use of this software or in displaying PDFs.

Microsoft Word files (.doc)

Throughout this website, all Microsoft Word files are marked with this icon . The file sizes are shown next to the titles to help you estimate download time. Unless you have a very fast connection, you should assume approximately one kB per second download time.

To download Word documents so they can be edited:

Right-click the link for the item you want.
Select the Save Target As... in Internet Explorer or select Save Link As... in Netscape Navigator.
Select Save (make sure you note where you have saved it).
Note: You may wish to rename the file to better indicate its content.
Use Microsoft Word to open, edit and print the file.

If you do not have Microsoft Word installed on your computer, you can download the free Word Viewer 2003 from Microsoft.

Microsoft PowerPoint files (.ppt)

Throughout this website, all Microsoft Powerpoint files are marked with this icon . The file sizes are shown next to the titles to help you estimate download time. Unless you have a very fast connection, you should assume approximately one kB per second download time.

To download PowerPoint documents so they can be edited:
Right-click the link for the item you want.
Select the Save Target As... in Internet Explorer or select Save Link As... in Netscape Navigator.
Select Save (make sure you note where you have saved it).
Use Microsoft Powerpoint to open, edit and print the file.

PowerPoint presentations can be used electronically or printed out as overhead transparencies.

If you do not have Microsoft Powerpoint installed on your computer, you can download the free Powerpoint Viewer 2003 from Microsoft.

Microsoft Excel files (.xls)

Throughout this website, all Microsoft Excel files are marked with this icon . The file sizes are shown next to the titles to help you estimate download time. Unless you have a very fast connection, you should assume approximately one kB per second download time.

To download Excel documents so they can be edited:
Right-click the link for the item you want.
Select the Save Target As... in Internet Explorer or select Save Link As... in Netscape Navigator.
Select Save (make sure you note where you have saved it).
Use Microsoft Excel to open, edit and print the file.

If you do not have Microsoft Excel installed on your computer, you can download the free Excel Viewer 2003 from Microsoft.